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FREQUENTLY ASKED QUESTIONS

Content Creators

We love hearing from content creators and potential collaborators. Fill out this form and we will get back to you when we have exciting products to share with you!

EC Studios

As a research and development studio, we provide formulation and product development services.  Our expertise includes skincare, body care, hair care and home care.

To learn more, visit the EC Studios Website or email us at hi@everyday-chemist.com

Recycling Packaging

Recycle all paper, aluminum, and glass packaging  in the blue recycle bin.  Remove the labels and dispose of them in the garbage before recycling the glass bottles. The liner on the paper bag is biodegradable. 

Re-use all fabric pouches. Small pouches can be used to store jewelry while traveling. Large pouches can be used as a pencil case, make up bag, watch holder and more.

Re-use or dispose plastic tips and rubber caps in the garbage. If there is a rubber recycling facility near you, you can bring the rubber caps in. 

*All cities have different recycling regulations, please check with your local facilities for accurate recycling information in your area!

Processing

We own the entire lifecycle of our products from ingredient sourcing, to formulating, manufacturing and shipping so it may take us a bit longer to process your order. We do not ship on weekends or public holidays, and any order placed after 1 pm EST on Thursday’s will be shipped the following Tuesday. 

Shipping

Shipping is free on all orders over $50. Our standard ground shipping is sent via UPS and typically arrives within 4 – 6 days of processing. Currently, we ship within Canada and the United States. We are looking to expand, let us know where we should ship to next by emailing us at hi@everyday-chemist.com.

For local pick up please email us to arrange a time and date for the pick up.

Please note, that any additional customs fees, taxes, tariffs and/or duties are the responsibility of the customer and are not included in our shipping costs.

Order Issue

If you have any problems with your order, please contact us.

Cancel Order

To ensure optimal product health, we manufacture all products fresh in small batches. Due to the nature of this process, we do not accept cancellations. If you’d like to cancel your order please emailhi@everyday-chemist.comwith your order number immediately post-purchase and we will do our best to cancel the order if it has not yet been processed.

Return Policy

Your ultimate satisfaction is our only goal! If you are unhappy with a product, then we aren’t either. We offer a risk-free, 30-day, 100%-full-refund return policy. Please email hi@everyday-chemist.com to speak to someone on our team about initiating a refund. We monitor all refund activity and reserve the right to limit or refuse a refund or charge a return processing fee if we find that our policies have been abused. Please note that your original shipping charges will not be refunded.